Frequently Asked Questions
Are you able to let us know in advance about the relocation deals?
When these deals come up as part of JUCY’s requirements, they are listed on our website immediately. Due to high demand, we cannot let you know in advance, but keep checking our website or follow us on Twitter.
Can I request a specific location?
We can only offer the specials listed on our website. These specials only come up as a result of JUCY requirements, so we are not able to offer anything other than what has been listed.
Are we able to extend the hire?
Yes, however it is subject to availability. You may be able to hire the vehicle for additional days, at a higher rate. You will need to call our Reservations team to discuss this further.
Are we able to pick up the vehicle before the relocation date starts?
Yes, however it is subject to availability and you do need to call our Reservations team to discuss this further. The booking still needs to be made through the website.
What is included in the specials?
This varies for each deal, from $1 per day, free tank of fuel or free vehicle on the ferry. It is important to read the information carefully, so you know what is included.
How do I book this deal in?
All relocation specials are available online only and need to be booked in through our website.
What does a free tank of fuel mean and how does that work?
When you collect your vehicle, your vehicle will have full tank of fuel. When you drop the vehicle off, you can drop it off empty.
What is included in the free vehicle on ferry?
We include the cost of the car on the ferry in the relocation deal. You are required to pay and book for at least one passenger travelling on the ferry.
How do we book the ferry?
To book the vehicle & any passengers on the ferry, you need to contact our reservations team or the branch at the time of pickup of the vehicle and they will make the booking for you
What is included in my daily rate e.g. $1 per day?
The daily rate includes unlimited millage and Risk Taker insurance, which has a standard excess as follows:
$2,000 for cars in NZ & $3,000 for cars in AU
$3,000 excess for Cabana’s, Condo’s & Sleeper’s
$5,000 excess for Casa’s
To reduce the excess to $0 you will need to pay an additional daily fee.