Get ready to start your New Zealand adventures from the super city of Auckland! The JUCY Auckland Airport Customer Centre is just a 30 minute drive (traffic dependent) from the heart of Auckland City and a five minute drive from Auckland International and Domestic Airports. Jump aboard our free shuttle to be taken to the Customer Centre where our Crew will get you in your car or camper and on your way!


15 Jimmy Ward Crescent, Mangere, Auckland
0800 399 736
+64 9 929 2462
+64 9 256 9055
8am - 6pm daily

JUCY Airport Shuttle

From Auckland Airport to the JUCY Auckland Airport Customer Centre:

  • If you're picking up your vehicle when our Customer Centre is open, our JUCY shuttle is available to pick you up from either the Auckland Airport Domestic or International terminal. Please note, the shuttle loops every 25 minutes and takes about 10 minutes (traffic dependent - at worst this can take 30 minutes). 
  • The first shuttle of the day departs the Auckland Airport at 8.00am. The last shuttle of the day leaves our Auckland Airport Customer Centre at 5.30pm. 
  • After collecting your bags and going through customs, call and request the shuttle by dialing [54] from one of the freephones. Alternatively, you can call the JUCY Shuttle for free from your phone on 0800 399 736 or +64 9 374 4360. Please follow the below instructions to get the right spot to meet the shuttle.
    • International Pick Up Point: by door 11. To get there, proceed to the International Arrivals area and exit at the doors to the right of McDonalds. Wait outside here and our bright green and purple shuttle will be there shortly! Click here to download a map. 
    • Domestic Terminal Pick Up Point: Off-airport pick up area. To get there, exit the terminal out of Door 7, directly opposite the Jet Star Check in area, and proceed across the pedestrian crossing to the furthest pick up lane. Wait here for our bright green and purple shuttle! Click here to download a map


From the JUCY Auckland Airport Customer Centre to Auckland Airport:

  • If you're heading onto Auckland Airport after dropping off your vehicle, the JUCY Shuttle is available to take you there and drop you off at the International Terminal or the Domestic Terminal. The last drop off shuttle departs the Customer Centre at 5.30pm.

JUCY Airport Shuttle Map

Auckland International Shuttle Airport Map4

Auckland Domestic Shuttle Airport Map4

Picking Up Your Vehicle

In Hours:

  • Coming from Auckland Airport:
    • If you’re coming from Auckland Airport, the JUCY shuttle is available to pick you up from either the Auckland Airport Domestic or International terminal and take you to the JUCY Customer Centre.  Find out more about JUCY Airport Shuttle below.
  • Coming from Auckland City:
    • If you're coming from the city, you'll need to make your own way to the Customer Centre which is located near the Airport. This is about 20km (a 30 minute drive, traffic dependent) from the city. We recommend taking a Discount Taxi (approx. $45) however, you can also travel via bus. Catch the SKYBUS to Auckland Airport and then take the JUCY Airport Shuttle to the Customer Centre. Find out more about JUCY Airport Shuttle below.

After Hours:

  • If you’re picking up outside of hours, follow the instructions below to collect your vehicle. If you need help at any point, call us on 0800 399 736. 
    • Head to the RELAY Convenience Store near the Help Desk in the International Arrivals area of the Auckland Airport International Terminal.
    • The RELAY staff member will give you your JUCY keys, a car park ticket and your after hours envelope with all the information you need regarding your JUCY Reservation.
    • Follow signs to the "Short Term Parking Area" and locate your car. Your exact car park spot will be written on the JUCY after hours Envelope.
    • You'll need to pay for the car park as you exit, this is normally between $9-45.

Dropping Off Your Vehicle

In Hours:

  • Once your adventure has come to an end, please return your vehicle to our JUCY Auckland Airport Customer Centre. Please ensure your vehicle is full of petrol and you have removed all of your belongings and rubbish. Take your vehicle keys inside to our awesome JUCY Crew.

After Hours:

  • Only cars can be returned after hours at this location. Please park your vehicle to the right of the gate outside the Customer Centre. Please ensure the vehicle is locked, full of petrol and empty of your belongings and rubbish. Please place the keys in the drop box on the gate post. Lift up the flap and drop the keys inside. 

  • Campervans and motorhomes can only be returned to this location during normal business hours.

About Auckland Airport & City

Auckland is melting pot of all things great about a city, with something for everyone and every budget it has become one of Australasia’s most exciting and vibrant cities!

Auckland city serves up world-class cuisine, with options abound from cheap and cheerful to fit for the queen! The city centre offers a load of attractions including the Sky Tower and Casino, the Art Gallery, the Museum but some of the city’s best bits are found simply by walking it – Britomart to the Viaduct Harbour through to Wynyard Quarter and Silo Park!

Outside of the central Auckland area, there is a wealth of scenic gems to explore. With the freedom of a car or campa, Auckland has some breath-taking sites and beautiful walksChoose from our beautiful beaches, stunning hiking trails through local flora and fauna and sunny island getaways like the famed Waiheke Island and Rangitoto IslandMore than just a city, Auckland is the best spot to start your NZ adventures!

At Auckland Airport itself, there are loads of cool activities nearby to fill your time! For thrill seekers, Rainbow’s End is New Zealand’s only theme park. For a more calming family experience, consider Butterfly Creek where farm animals and creepy crawlies all share a home. If you want to get active, consider the driving range to show off your swing or paintball for an active hour or so.