Get ready to set sail on your New Zealand adventures from the city of sails – Auckland! Our JUCY Customer Centre is close to all the action, just a few minutes away from fabulous shopping on Queen Street and many of the city’s tourist hot spots: the Sky Tower, the Art Gallery and Museum. At JUCY Auckland City the JUCY Crew will have your car ready to hit the tourist trail or get out on the road in no time!

Please note - only cars are available from Auckland City. Our nearest camper location is at Auckland Airport. 


2-16 The Strand, Parnell, Auckland
0800 399 736
+64 9 929 2462
+64 9 374 4370
8am - 5pm daily

Picking Up Your Vehicle

In Hours:

  • Coming from Auckland City:
    • If you're coming from the central city, you'll need to make your own way to the Customer Centre which is located not far away. It's a 15 minute walk or 5 minute taxi ride (approximately $10) from downtown Auckland. Also, both the Inner Link and Outer Link busses pass our Customer Centre on their loops.
  • Coming from JUCY Snooze Auckland City:
    • Our JUCY shuttle is available to pick you up from the JUCY Snooze hotel, located at 62 Emily Pl, Auckland City. The shuttle takes about 10 minutes (traffic dependent - at worst this can take 25 minutes). To organise a shuttle pick up, call 0800 399 736, +64 9 929 2462 or email Please make shuttle arrangements at least 24 hours in advance.

After Hours:

  • If you’re picking up outside of hours, follow the instructions below to collect your vehicle. If you need help at any point, call us on 0800 399736.  
    • Make your own way to the JUCY Customer Centre.
    • Once you reach the Customer Centre, you will see the second set of gates to your right.  You will need to access the pedestrian gate using a 4 digit code that will be given to you by our Reservations Team when you are setting up your After Hours pick up.
    • You can find the registration number of your vehicle next to your last name written on the whiteboard. 
    • Open the lock with the last four digits of your reservation number, for example, R00001234, the code will be 1234. Inside the box, you'll find the keys to your JUCY vehicle.
    • Take a look around, your vehicle should be right behind you!

Dropping Off Your Vehicle

In Hours:

  • Only cars can be returned to this location. Once your adventure has come to an end, please return your vehicle to our JUCY Auckland City Customer Centre. Please ensure your vehicle is full of petrol and you have removed all of your belongings and rubbish. Take your vehicle keys inside to our awesome JUCY Crew.

After Hours:

  • Only cars can be returned after hours at this location. Please park your vehicle in one of the pay & display parks nearby the Customer Centre. You'll need to pay any parking charges/tickets if applicable. Please ensure the vehicle is locked, full of petrol and empty of your belongings and rubbish. Please place the keys in the hole in the wall on the side of the JUCY Customer Centre, closest to The Strand.

  •  Campervans and motorhomes cannot be returned to this location.

About Auckland City

Auckland is a melting pot of all things great about a city, with something for everyone and every budget, it's an exciting and vibrant city!

Auckland city serves up world-class cuisine, with options abound from cheap and cheerful to fit for the queen! The city centre offers a load of attractions including the Sky Tower and Casino, the Art Gallery, the Museum but some of the city’s best bits are found simply by walking it – Britomart, to the Viaduct Harbour through to Wynyard Quarter and Silo Park!

Outside of the central Auckland area, there is a wealth of scenic gems to explore. With the freedom of a car, Auckland has some breath-taking sites and beautiful walks. Choose from our beautiful beaches, stunning hiking trails through local flora and fauna and sunny island getaways like the famed Waiheke Island and Rangitoto Island. More than just a city, Auckland is the best spot to start your NZ adventures!

About JUCY Auckland City

The JUCY Auckland City Customer Centre is conveniently found in the city centre of Auckland. The Customer Centre is close to Spark Arena, the iconic Sky Tower, Viaduct Harbour and the beautiful Auckland Waterfront with ferries available to take you on a cruise around the Harbour. With an amazing array of Auckland Hotels, including our very own JUCY Hotel, visitors are spoilt for choice.