Frequently Asked Questions

If you've never been on a campervan trip before, you probably have a lot of questions! Not to worry - we hear the same worries a lot, so we have put together a list of the most common questions from people. Read through and see if you can find the answer you're looking for. If not, you're welcome to get in touch with our friendly team! 

How do I pick up my JUCY vehicle?

If you're arriving at Auckland, Christchurch or Wellington airport, the JUCY shuttle can pick you up and take you from the airport to the JUCY branch.

Find your nearest JUCY shuttle pick up point using the links below, and once you're there, call the JUCY Shuttle free on (NZ) 0800 399 736 or +64 9 374 4360


Instructions and directions for picking up your vehicle from your JUCY location:

Pick up from JUCY Auckland Airport

Pick up from JUCY Auckland City

Pick up from JUCY Wellington

Pick up from JUCY Christchurch

Pick up from JUCY Queenstown

Pick up from JUCY Dunedin

 

 




How do I use JUCY Airport shuttle transfers?

Yes! We offer a free Airport shuttle service from the following Airports to our to our nearby JUCY Customer Centres.

Find your nearest JUCY shuttle pick up point using the links below, and once you're there, call the JUCY Shuttle free on (NZ) 0800 399 736 or +64 9 374 4360


Instructions and directions for shuttle transfer to your JUCY location:

JUCY Auckland Airport

JUCY Wellington

JUCY Christchurch

What are the drivers licence requirements?

JUCY accepts drivers 18 years and over who hold:

  • A Full Driver Licence in English
  • A Restricted NZ Licence or Australian Green P (P2) Licence. Please check out our Terms and Conditions for more information, we do NOT accept Learners Licence or any probationary Licences, including a Red P Plate or a P1 Licence.

If the Licence is not in English then you will need an International Driver Permit or a Certified Translation of your Driver Licence. This must accompany the original home country Driver Licence. 

Where can I camp in New Zealand?

JUCY wants to show you some of the best spots to camp in NZ, so we have worked with our partners to bring you one of the most comprehensive camping maps available. This interactive map shows almost every free and paid camping facility in New Zealand and provides extensive information about each location. Click here to view the map

We suggest staying in New Zealand’s awesome and well equipped Holiday Parks or Department of Conservation campgrounds. There are also plenty of areas around the country to camp, just make sure where you park up is one of the designated sites. 

Freedom Camping in New Zealand

Freedom Camping (camping in public places) is a great option for self-contained vehicles as there are many of designated sites around New Zealand. If your vehicle has a blue self-contained sticker displayed and you decide to Freedom Camp, you must ensure you are close to public toilets and take extra care to clear your site of any rubbish and other waste, before leaving – it’s called being a tidy kiwi.

New Zealanders (or kiwis as we’re called) are very passionate about our keeping our country beautiful and in pristine condition. People found to be abusing the environment are likely to come across a very unfriendly welcome and potentially face fines!

For more information visit our Freedom Camping page.

 

 

What is the minimum hire period?

The minimum hire period changes depending on many factors, including, time of year, type of vehicle and customer demand level. 

As you're going though the booking process, you may get a notification saying the minimum hire hasn't been met. This means you'll need to extend your trip or change your vehicle type. 

Where can I go in my vehicle?

When you hire any vehicle from JUCY in New Zealand, you have unlimited kilometres. This means you can explore from Cape Reinga at the top of the North Island, to Invercargill and almost everywhere in-between!

When exploring, please keep to the roads. Driving in off road conditions, including fire trails, beaches, sand, tracks, fields or paddocks, is not permitted. If damage is incurred, or towing is required, while driving in these out of bounds areas the customer will be liable for all costs. The only exception to this is reasonable use of access roads to recognised commercial campgrounds. 

How do I make changes to my booking?

To make changes to your booking including extending your hire period, you will need to contact us by phone on 0800 399 736 or email (res@jucy.co.nz). Please note that any changes are subject to availability and approval by JUCY. Rates may also be re-calculated at the time of the amendment.

How do I book a ferry between the North & the South Island?

The Interislander is a vehicle and passenger ferry linking the North & South Islands of New Zealand. It crosses the Cook Strait between Wellington and Picton in both directions.

Booking and traveling on the Interislander is super easy with JUCY. There's no need to unpack and repack your car, simply drive your JUCY vehicle onto the ferry and then sit back and enjoy the 3-hour cruise. Upon arrival at your destination, you can drive off the boat and carry on with your adventure! JUCY Lovers get exclusive prices on Interislander fares. Bookings can be made at the same time you are booking a vehicle online, or by calling our free-call reservations number 0800 399 736. It is strongly recommended you make a booking in advance of the date, particularly in peak season (November to March).

Please note that:

- JUCY ferry prices are fully refundable if the cancellation is made at least 24 hours prior to sailing.

- JUCY is not liable for any sailing cancellations due to force majeure incidents.  

- Ferry bookings can be amended, there is no amendment fee. 

- Amendments are subject to availability.

 

For pricing, please see this page. 

 

For more information about the service, head to the Interislander website.

What extra hire items are available in New Zealand?

After some JUCY extras? We have the following additional items available for hire:

• JUCY GPS

• Skoot GPS - Find out more about Skoot GPS here. 

• Skoot GPS + Wifi -  Find out more about Skoot GPS + Wifi here. 

• Picnic Seats

• Camping Table

• Roof Racks - (2x straps per vehicle, to secure to the roof rack)

• Snow Chains

• Child and Baby Seats

Please note, all items are subject to availability. Let us know at the earliest opportunity if you would like to add an item to your booking. It’s first in, first served! 

What GPS devices are available?

We have three types of GPS available for hire with your JUCY vehicle:

  • JUCY GPS - a standard navigation device.
  • Skoot GPS - tablet which attaches to your dashboard and provides GPS navigation, an audio guide, driver safety tips
  • Skoot GPS + Wifi - the same as the Skoot GPS with added WiFi capability. 1GB allowance daily. Can connect with up to 5 devices.

To find out more about Skoot GPS features, go here.

 

 

How do I drop off my vehicle after hours?

After hours drop offs occur outside of our usual hours of operation. There is a different process for these to in hours vehicle drop offs.

After hours drop offs are only available at some of our locations for certain vehicle types. 

Our offering varies between locations. Please see the relevant location's pick up and drop off information page for more information. 

How do I pick up my vehicle after hours?

After hours pick ups occur outside of our usual hours of operation. There is a different process for these to in hours vehicle pick ups.

After hours pick ups are only available at some of our locations for certain vehicle types. 

Our offering varies between locations. Please see the relevant location's pick up and drop off information page for more information. 

How do I add an additional driver?

Adding an additional driver to your booking allows you to split the driving so you can more time staring out the window at the stunning New Zealand scenery!

Any additional Drivers MUST be present at the branch upon collection of the vehicle, or if they decide to add a driver during their trip they will need to go into the nearest JUCY Branch. Unfortunately, we are not able to add an additional driver over the phone or by email.

Additional drivers are $2 per day, per driver. We keep this low for you as an additional driver, because it makes for safer driving.

Please note, as per our excess reduction rules, all drivers must be named on the rental agreement to be covered.

Am I allowed pets in my vehicle?

We love animals however, you can't bring your pets with you on your JUCY road trip.  

Service animals, such as guide dogs, are permissible. Please let us know if you will be accompanied by a service animal when making your booking. 

What are the administration fees for a toll or infringement?

Unfortunately, if you incur tolls or an infringement while you’re in your JUCY vehicle and these are not paid within the timeframe designated by the toll company or authority the notice is sent to JUCY.

We have to pass the notice onto a third-party, to have the name and address changed on the notice from JUCY’s to yours. We charge the hirer an administration fee for each infringement incurred of $60 for costs associated with the process, in addition to the toll/infringement that needs to be paid directly to the relevant authority.

Should you wish to dispute the toll/infringement fine, you must contact the authority directly that have issued the fine. 

Do I have to pay a deposit to hire from JUCY?

When you hire your wheels from JUCY, you have two options.

  1. Pay a 20% deposit at the time of booking to hold your wheels for the big trip and pay the rest on collection.
  2. Pay in full at the time of booking, one less thing to worry about on collection and gets you on the road faster! 

Do you offer Wifi services in your vehicles?

We know how important it is to stay connected when traveling!

JUCY now offers Skoot, a tablet device which attaches to your dashboard and provides GPS navigation, audio guides, and driver safety tips. Think of it as your backseat driver but with benefits!  Save on data and dollars when you turn your Skoot into a Wi-Fi hotspot, connecting to the Spark 3G/4G network (where available). When outside of the network you can use the 1GB of data available on Skoot daily, on up to 5 devices.

The Skoot devices are not able to removed from their position in the vehicle. 

Are there additional charges if I pay by credit card?

Yes. A 2% fee applies for Visa and Mastercard. A 4% fee applies for American Express cards. 

What Excess Reduction Cover options are available?

Our Excess Reduction covers you for damage to your JUCY vehicle and third party vehicles or property. Like any cover, however, there are exclusions. To find out more about these exclusions, see section 11 of the Terms and Conditions.

The Excess Reduction Cover options vary by vehicle category – Car, Camper, and Motorhome. 

To find out more about Excess Reduction Cover options for each vehicle category, go here

Any bond’s held will be refunded to your card 7 - 14 working days from when your vehicle is picked up.

A $75 claims administration fee applies for all accident claims regardless of excess reduction cover.

You can select your Excess Reduction Cover when booking online, at the branch when you collect your JUCY vehicle or by contacting us via phone (0800 399 736) or email (res@jucyworld.com).

What is the unpaid infringement process?

If you think you've incurred a toll or infringement while you were out in your JUCY vehicle, it's good to know our processes and any additional costs associated with the fine.

When JUCY receives an unpaid toll or infringement notice from the relevant authority, it must be changed from our name into the name of the person who had the vehicle on hire at the time the fine was incurred. This name transfer involves a third party, who charge us a fee of $60 to make the change. We pass this $60 charge onto you, in addition to the fine amount. Following the name change, the toll/infringement authority will send the unpaid toll/infringement notice to the name and address held against the booking, this must be paid by the customer responsible direct to the relevant authority.

Should you wish to dispute the toll/infringement fine, you must contact the authority directly that have issued the fine.

If you have already paid your toll/infringement and have still been charged the $60 administration fee, then please send us a copy of your receipt to fines@jucyworld.com and our team will look into this further. Please note that you must have paid the toll/infringement before JUCY received the notice.

What are JUCY's cancellation fees?

We know that some things are out of your control and you may, unfortunately, need to cancel your booking, so here are our cancellations terms:

If cancelling prior to 22 days from pick up date - a full refund of the deposit will be made (not including any credit card fees).

If cancelling between 1-21 days prior to pick up date - your 20% deposit is non-refundable.

If you cancel on the day of pick up, or if you don't arrive to pick up your vehicle – the full booking cost is applicable and payment is non-refundable.

Where can I find the JUCY Terms & Conditions?

All JUCY Terms & Conditions can be found here.

Will I be charged for the kilometres I drive?

No! Your hire includes unlimited kilometres meaning you can go wherever the road takes you!

What is a "Premium Location Fee"?

A number of JUCY Customer Centres in New Zealand are conveniently located on Airport grounds, or close to the Airport and offer an Airport shuttle service. Customers who pick up vehicles from these premium locations are charged a “Premium Location Fee” in order to recover some of the costs associated with operating inside the Airport terminal or providing a shuttle service on Airport land. JUCY's "Premium Location Fees" are reasonably priced and differ between locations.