FREQUENTLY ASKED QUESTIONS

If you've never been on a campervan trip before, you probably have a lot of questions! Not to worry - we have put together a list of the most common questions we get. Read through and see if you can find the answer you're looking for. If not, you're welcome to get in touch with our friendly team! 

WHERE ARE THE JUCY BRANCHES LOCATED IN NEW ZEALAND?

JUCY has six branches around New Zealand: 

WHERE CAN I FIND THE JUCY TERMS & CONDITIONS?

All JUCY Terms & Conditions can be found here.

WHAT ARE THE DRIVER'S LICENCE REQUIREMENTS?

JUCY accepts drivers 18 years and over who hold:

  • A Full driver licence in English
  • A Restricted NZ Licence or Australian Green P (P2) Licence. Please check out our terms and conditions for more information. We do NOT accept Learners Licence or any probationary Licences, including a Red P Plate or a P1 Licence.
  • If the licence is not in English then you will need an International Driver Permit or a Certified Translation of your Driver Licence. This must accompany the original home country driver licence.

WHAT IS THE MINIMUM HIRE PERIOD?

The minimum hire period changes depending on many factors, including, time of year, type of vehicle and customer demand level.

As you're going through the booking process, you may get a notification saying the minimum hire hasn't been met. This means you'll need to extend your trip or change your vehicle type.

DO I HAVE TO PAY A DEPOSIT TO HIRE FROM JUCY?

When you hire your wheels from JUCY, you have two options.

  • Pay a 20% deposit at the time of booking to hold your wheels for the big trip and pay the rest on collection.
  • Pay in full at the time of booking, one less thing to worry about on collection and gets you on the road faster!

HOW DO I MAKE CHANGES TO MY BOOKING?

To make changes to your booking including extending your hire period, you will need to contact us by phone on 0800 399 736 or email (res@jucy.co.nz). Please note that any changes are subject to availability and approval by JUCY. Rates may also be re-calculated at the time of the amendment.

WHAT ARE JUCY'S CANCELLATION FEES?

We know that some things are out of your control and you may, unfortunately, need to cancel your booking, so here are our cancellations terms:

  • If cancelling prior to 22 days from pick up date - a full refund of the deposit will be made (not including any credit card fees).
  • If cancelling between 1-21 days prior to pick up date - your 20% deposit is non-refundable.
  • If you cancel on the day of pick up, or if you don't arrive to pick up your vehicle – the full booking cost is applicable and payment is non-refundable.

HOW DO I ADD AN ADDITIONAL DRIVER?

Adding an additional driver to your booking allows you to split the driving so you can more time staring out the window at the stunning New Zealand scenery!

Any additional Drivers MUST be present at the branch upon collection of the vehicle, or if they decide to add a driver during their trip they will need to go into the nearest JUCY Branch. Unfortunately, we are not able to add an additional driver over the phone or by email.

Additional drivers are $2 per day, per driver. We keep this low for you as an additional driver, because it makes for safer driving.

Please note, as per our excess reduction rules, all drivers must be named on the rental agreement to be covered.

ARE THERE ADDITIONAL CHARGES IF I PAY BY CREDIT CARD?

Yes. A 2% fee applies for credit and debit cards. A 4% fee applies for American Express cards. 

WHAT EXCESS REDUCTION COVER OPTIONS ARE AVAILABLE?

Our Excess Reduction covers you for damage to your JUCY vehicle and third party vehicles or property. Like any cover, however, there are exclusions. To find out more about these exclusions, see section 6 of the Terms and Conditions.

The Excess Reduction options vary by vehicle category (car, campervan, or Coaster/Compass).

If you choose to not have any excess reduction, the full amount of the excess will be held as bond for the duration of your hire. Any bond held will be refunded to your card 7 - 14 working days from when your vehicle is picked up.

A $75 claims administration fee applies for all accident claims regardless of excess reduction cover.

You can select your Excess Reduction Cover when booking online, at the branch when you collect your JUCY vehicle or by contacting us via phone (0800 399 736) or email (res@jucyworld.com).

WILL I BE CHARGED FOR THE KILOMETRES I DRIVE?

You will only be charged for the kilometres you drive if you hire a Coaster or Compass campervan. As these are diesel vehicles, you will need to pay a road user charge of $0.062 per kilometre. 

WHAT IS A PREMIUM LOCATION FEE?

A number of JUCY branches in New Zealand are conveniently located on airport grounds, or close to the airport and offer an airport shuttle service. Customers who pick up vehicles from these premium locations are charged a Premium Location Fee in order to recover some of the costs associated with operating inside the Airport terminal or providing a shuttle service on airport land. JUCY's Premium Location Fees are reasonably priced and differ between locations.

HOW DO I BOOK A FERRY BETWEEN THE NORTH & THE SOUTH ISLAND?

The Interislander is a vehicle and passenger ferry linking the North & South Islands of New Zealand. It crosses the Cook Strait between Wellington and Picton in both directions.

Booking and travelling on the Interislander is super easy with JUCY. There's no need to unpack and repack your car, simply drive your JUCY vehicle onto the ferry and then sit back and enjoy the 3-hour cruise. Upon arrival at your destination, you can drive off the boat and carry on with your adventure! JUCY Lovers get exclusive prices on Interislander fares. Bookings can be made at the same time you are booking a vehicle online, or by calling our free-call reservations number 0800 399 736. It is strongly recommended you make a booking in advance of the date, particularly in peak season (November to March).

Please note that:

  • JUCY ferry prices are fully refundable if the cancellation is made at least 24 hours prior to sailing.
  • JUCY is not liable for any sailing cancellations due to force majeure incidents.
  • Ferry bookings can be amended, there is no amendment fee.
  • Amendments are subject to availability.

 For more information about the service, head to the Interislander website.

WHAT EXTRA HIRE ITEMS ARE AVAILABLE IN NEW ZEALAND?

After some JUCY extras? We have the following additional items available for hire:

  • JUCY GPS
  • Campable Wifi Connect - this device gives you 1GB of data per day
  • Picnic chairs
  • Camping table
  • Roof racks - (2x straps per vehicle, to secure to the roof rack)
  • Snow chains (these are required for certain roads in the South Island during winter) 
  • Child and baby seats (these are only available with cars and certain campervans) 

Please note, all items are subject to availability. You can add them to your booking when booking online. 

DOES MY VEHICLE COME WITH WIFI?

Wifi is not included in JUCY vehicles, but you have the option of adding Campable Wifi Connect to your booking. This will give you 1GB of data per day! 

HOW DO I USE JUCY AIRPORT SHUTTLE TRANSFERS?

Yes! We offer a free Airport shuttle service from the following Airports to our branches, within office hours. 

Find your nearest JUCY shuttle pick up point using the links below, and once you're there, call the JUCY Shuttle free on (NZ) 0800 399 736 or +64 9 374 4360

Instructions and directions for shuttle transfer to your JUCY location:

WHERE CAN I CAMP IN NEW ZEALAND?

JUCY wants to show you some of the best spots to camp in NZ, so we have worked with our partners to bring you one of the most comprehensive camping maps available. This interactive map shows almost every free and paid camping facility in New Zealand and provides extensive information about each location. 

We suggest staying in New Zealand’s awesome and well equipped Holiday Parks or Department of Conservation campgrounds. There are also plenty of areas around the country to camp, just make sure where you park up is one of the designated sites.

Freedom Camping in New Zealand

Freedom camping (camping in public places) is generally only possible for self-contained vehicles. If your vehicle has a blue self-contained sticker displayed and you decide to freedom camp, you must ensure you are close to public toilets and take extra care to clear your site of any rubbish and other waste, before leaving.

If you are caught freedom camping illegally, you could face an instant fine of $200. 

WHERE CAN I GO IN MY VEHICLE?

When exploring, please keep to the roads. Driving in off-road conditions, including fire trails, beaches, sand, tracks, fields or paddocks, is not permitted. If damage is incurred or towing required while driving in these out of bounds areas the customer will be liable for all costs. The only exception to this is reasonable use of access roads to recognised commercial campgrounds.

Can I DROP OFF MY VEHICLE AFTER HOURS?

After hours drop offs occur outside of our usual hours of operation and are only available at some of our locations for certain vehicle types. Please see the relevant location information page for more details.

Can I PICK UP MY VEHICLE AFTER HOURS?

After hours pick ups occur outside of our usual hours of operation and are only available at some of our locations for certain vehicle types. Please see the relevant location information page for more details.

WHAT ARE THE ADMINISTRATION FEES FOR A TOLL OR INFRINGEMENT?

Unfortunately, if you incur tolls or an infringement while you’re in your JUCY vehicle and these are not paid within the timeframe designated by the toll company or authority the notice is sent to JUCY.

We have to pass the notice onto a third-party, to have the name and address changed on the notice from JUCY’s to yours. We charge the hirer an administration fee for each infringement incurred of $60 for costs associated with the process, in addition to the toll/infringement that needs to be paid directly to the relevant authority.

Should you wish to dispute the toll/infringement fine, you must contact the authority directly that have issued the fine.

WHAT IS THE UNPAID INFRINGEMENT PROCESS?

If you think you've incurred a toll or infringement while you were out in your JUCY vehicle, it's good to know our processes and any additional costs associated with the fine.

When JUCY receives an unpaid toll or infringement notice from the relevant authority, it must be changed from our name into the name of the person who had the vehicle on hire at the time the fine was incurred. This name transfer involves a third party, who charge us a fee of $60 to make the change. We pass this $60 charge onto you, in addition to the fine amount. Following the name change, the toll/infringement authority will send the unpaid toll/infringement notice to the name and address held against the booking, this must be paid by the customer responsible direct to the relevant authority.

Should you wish to dispute the toll/infringement fine, you must contact the authority directly that have issued the fine.

If you have already paid your toll/infringement and have still been charged the $60 administration fee, then please send us a copy of your receipt to fines@jucyworld.com and our team will look into this further. Please note that you must have paid the toll/infringement before JUCY received the notice.

AM I ALLOWED PETS IN MY VEHICLE?

We love animals however, you can't bring your pets with you on your JUCY road trip.

Service animals, such as guide dogs, are allowed. Please let us know if you will be accompanied by a service animal when making your booking.

Still have more questions? Get in touch with our friendly team today!